Welcome to the official website of the Consumer Services. Consumer Services administers consumer protection legislation for the province of Prince Edward Island. Legislation includes:
- Auctioneers Act
- Business Practices Act
- Charities Act
- Collection Agencies Act
- Consumer Protection Act
- Consumer Reporting Act
- Direct Sellers Act
- Films Act
- Gift Cards Act
- Payday Loans Act
- The Prearranged Funeral Services Act
- Lottery Schemes Order
In the course of our duties, we:
- License and regulate auctioneers
- License and regulate companies and individuals that direct sell
- License and regulate collection agencies and collectors
- License and regulate consumer reporting agencies
- License charitable gaming
The Consumer Services Office hears, mediates and investigates consumer-related complaints. When the Office receives a complaint, it considers the rights and responsibilities of each party.
Not all matters are covered by legislation. In those situations, the Office offers an opportunity to resolve the problem through a voluntary process of dispute resolution/mediation. We do not have the power to order the return of money or property. If the Consumer Services Office is unable to reach a voluntary settlement between the parties, consumers are generally advised to seek a resolution by other means, such as seeking a court remedy.
We also provide consumer education and information and answer numerous general inquiries from the public giving people advice or direction to a more appropriate agency.