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Information Technology Shared Services
Norman MacDonald, COO
Chief Operating Officer
Nancy Ford
Administrative Assistant
Sullivan Building, 5th floor
PO Box 2000
Charlottetown PE C1A 7N8
Telephone: (902) 620-3470

The IT Shared Services branch of Finance, Energy and Municipal Affairs combines five divisions.

Client Services
WHAT WE DO
The Client Services Division is responsible for providing client departments with pro-active, responsive, and high quality client services.
OUR STAFF
Business Infrastructure Services
WHAT WE DO
The Business Infrastructure Division is responsible for providing leadership in the planning, operation, and support of network and server communications, including voice services, and for providing client and technical support across government through logging and tracking incidents and requests, telephone support, and onsite technical assistance.
OUR STAFF
Corporate Operations, Finance & Planning
WHAT WE DO
The Corporate Operations, Finance & Policy Division is responsible for providing IT governance support, setting corporate policy, security and standards for IT service delivery to government, ensuring on-going planning and research into best practices for IT services in the future, ensuring responsible and accountable investment and financial management, and participating on Federal, Provincial and Territorial committees.
OUR STAFF
Business Application Services
WHAT WE DO
The Business Applications Services section provides support to government departments in the acquisition, development, support and maintenance of systems. The Application Development Section of Business Application Services is responsible for the development of departmental applications using current technology. This section is also responsible for the Government of PEI website development. Work is assigned to staff through the Project Management Office. The System Support Section is responsible for supporting all information systems throughout government. Staff are assigned by system with Application Support Consultants working with System Administrators provide excellent customer service. The Data Services section is responsible for report writing and database application support as well as architecture. The Project Management Office is responsible for managing client information technology projects to ensure they finish on time and on budget. Project Managers prepare business cases, project plans and identify required resources throughout the division to manage and complete projects utilizing a standard project management methodology and templates for all projects. The Clinical Information System (CIS) Section is responsible for the implementation, administration, maintenance and support for the 23+ applications contained within the CIS Section which serves up the application to the eight Acute Care facilities in Prince Edward Island.
OUR STAFF
Enterprise Architecture Services
WHAT WE DO
Enterprise Architecture Services Division is responsible for setting Government-wide standards in IT, developing the overall information technology architecture of government and implementing security practice through the Office of Information Protection.
OUR STAFF

This page last updated Thu Oct 3 8:54:00 2013.

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