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It is generally less costly and more effective if the Complainant and the Respondent develop their own solution through discussion instead of having a resolution imposed on them. A settlement may be agreed upon at any time before a human rights panel has made a ruling on the complaint.

The Commission will attempt to assist the Complainant and the Respondent to resolve the complaint through settlement whenever possible. The Commission has a trained mediator on staff who can provide mediation to the parties of a complaint.
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