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HOME / FREEDOM OF INFORMATION AND PROTECTION OF PRIVACY /

Complaints

Any person who believes that the Department is not compliant with its own policies, relevant legislation or the principles for protection of personal information may submit a complaint to the Department.

The Department will put procedures in place to receive and respond to complaints or inquiries about its privacy policies and practices related to the handling of personal information. Such complaint procedures should be easy to access and simple to use.

The Department will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures.

The Department will investigate and document all complaints. If a complaint is found to be justified, the Department will take all appropriate measures, including, if necessary, amending its privacy policies and practices.